Maintenance & Warranty

1-year free maintenance on every machine we sell. Same-day service in Basra and Najaf, next-day across Iraq. Genuine parts.

Why this exists

A real warranty, not a sticker.

When we say one year of free maintenance, we mean someone shows up at your café when something stops working. Same-day in Basra and Najaf, next-day in most other provinces. Genuine parts. After the year is up, our service contracts keep your kit running for as long as you own it.

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Espresso machine service and maintenance
How it works

Our process for Maintenance & Warranty.

Day 1 to day 365 — free

Every machine sold by TBC is covered for a full year of maintenance, parts and labour.

Same-day in Basra and Najaf

If you call before noon, we're usually with you the same afternoon.

Next-day across Iraq

For provinces outside Basra and Najaf, we ship the next-day or send a technician depending on the issue.

After year 1

We offer annual service contracts — fixed-fee, predictable maintenance with priority response.

Genuine parts only

We hold spare parts for FAEMA, Magister, DeLonghi, Philips, Fakir, and Eureka in our service centres.

Included
  • 12 months of free maintenance, parts and labour, on every machine sold
  • Same-day service in Basra and Najaf
  • Annual deep-clean and descaling included for HORECA accounts
  • Genuine OEM parts
  • Service-contract options after year 1
Not included
  • User damage or misuse (a quote is provided)
  • Machines not purchased through TBC (we will look at them, but parts and labour are charged)

Ready to start?

Tell us about your project and we'll come back with options within one business day.

Request a quote →